Privacy Policy

Who we are

Synergetic Counseling & Wellness (“we,” “us,” “our”) operates this website to provide information about our services and to allow visitors to request appointments and subscribe to updates.

Address: 7546 US-30, Irwin, PA 15642
Phone: 724-989-6980
Email: jltaylorlpc@scwellness.info

Information we collect

Information you provide

• Appointment requests: name, contact details, and the information you choose to share in the request form.
• Newsletter sign‑up: your email address (and optional name if you provide it).
• Messages you send us: when you email or call us.

Information collected automatically

Like most websites, our hosting provider may log basic technical information such as IP address, browser type, device information, pages visited, and timestamps to help operate and secure the site.

Not for emergencies

This website and the appointment request form are not for emergencies and are not monitored 24/7. If you are in immediate danger or experiencing a medical emergency, call 911. If you are experiencing a mental health crisis, call or text 988 (U.S. Suicide & Crisis Lifeline).

How we use information

• To respond to appointment requests and communicate about scheduling and services.
• To send newsletter emails if you subscribe (you can unsubscribe at any time).
• To maintain, protect, and improve the website (performance, security, and usability).
• To comply with legal obligations and enforce our site terms.

Please avoid submitting highly sensitive clinical details through website forms or email. If you are a current client, use the communication methods agreed upon with your clinician.

Tracking technologies & cookies

We use analytics and advertising technologies to understand how our website is used and to improve marketing effectiveness. These tools may use cookies or similar technologies and may collect device and usage information.

• Google Analytics (website usage analytics)
• Meta / Facebook Pixel (marketing measurement)

You can control cookies through your browser settings. Some browsers also offer additional privacy controls to limit cross‑site tracking.

Sharing & service providers

We do not sell your personal information. We may share information with service providers who help us operate the website and communicate with you, such as:

• Website hosting and security providers
• Appointment request routing using automation/workflow tools (for example, Microsoft services) to deliver appointment requests to our practice
• Email/newsletter platform (a third‑party provider used to manage subscriptions and deliver emails)
• Analytics and marketing providers (Google, Meta)

We may also share information if required by law, or to protect safety, rights, and property.

Security & retention

We use reasonable safeguards to protect information submitted through the website. No method of transmission or storage is 100% secure. We keep website‑submitted information only as long as needed for the purposes described above and consistent with professional and legal obligations.

Your choices

• Newsletter: you can unsubscribe using the link in any newsletter email.
• Appointment requests: you can contact us to correct basic contact details.
• Cookies: you can manage cookies in your browser settings.

Contact

Privacy contact: Jessica Taylor
7546 US-30, Irwin, PA 15642
Phone: 724-989-6980
Email: jltaylorlpc@scwellness.info