Common questions about getting started
What happens in the first session?
We’ll get to know you, your history, and goals, review consent and policies, answer questions, and map next steps at a pace that feels manageable.
How often do people usually come to therapy?
Many people begin weekly and taper as things stabilize. Frequency depends on your goals, schedule, finances, and the kind of support you need.
Do you offer telehealth?
Yes. If requesting telehealth, you must be physically located in Pennsylvania at the time of each session. You will need a private space, reliable internet, and a phone or computer.
Do you accept insurance?
Both Jessica and Erin accept Highmark, UPMC, Blue Cross Blue Shield/Anthem, Cigna, Aetna, and UnitedHealthcare/Optum/UMR. Only Erin accepts Magellan and WPEE. We do not accept Medicare, Medicaid/Medical Assistance, or plans administered through Medicare or Medicaid. Insurance participation can vary by clinician and exact plan. Please contact us so we can verify your specific plan and benefits before your first appointment.
Can you help me choose the right therapist?
Yes. If you are unsure which clinician or service is the best fit, tell us what you’re looking for on the appointment form and we’ll help with fit, availability, and next steps.
Do you work with teens and families?
Yes. We work with teens, young adults, adults, couples, and families depending on the concern and the best clinical fit.
Is therapy confidential?
Therapy is private, with limits required by law and ethics such as safety concerns, abuse reporting requirements, or court orders. Your therapist will explain confidentiality at the start of care.
Do you prescribe medication?
No. We do not prescribe medication. If medication might be helpful, we can collaborate with your prescriber or help you connect with a medical provider.
Is the appointment form for emergencies?
If you are experiencing a mental health crisis, call or text 988. If you are in immediate danger or experiencing a medical emergency, call 911 or go to the nearest emergency room. Website forms and email are not monitored 24/7.
What if I’m not sure therapy is the right next step?
You do not need to have everything figured out before reaching out. Many people start because something feels heavy, stuck, or unsustainable and they want help sorting out what support would be useful.